--- title: Acquire API Integration on Truto slug: acquire category: Helpdesk canonical: "https://truto.one/integrations/detail/acquire/" --- # Acquire API Integration on Truto **Category:** Helpdesk **Status:** Generally available ## MCP-ready AI tools Truto exposes 148 tools for Acquire that AI agents can call directly. - **list_all_acquire_cases** — List Acquire cases with optional condition-based filtering and relation expansion. Returns: id, channel, contact, threadId, dateCreated, dateUpdated, contactId, closedBy, visitId, messageSeen, title, description, status, closingState, dateQueue, datePending, dateActive, dateClosed, queueId, queueOrder, meta, parentId, userId, waitTime, cases, users, lastMessage, fields, isCaseJoined, timelineId,… - **get_single_acquire_case_by_id** — Get a single Acquire case by id. Returns: id, channel, contact, threadId, dateCreated, dateUpdated, status, meta, parentId. Required: id. - **create_a_acquire_case** — Create a new Acquire chat case for a contact. Returns the created case including id, channel, status, contact, threadId, title, dateCreated, and visitId. Required: contactId. - **acquire_cases_close** — Close a case in Acquire by providing its case ID. Returns: 0, foreverClosed, leftUser, caseId, contactId, userId, userType. Required: caseId. - **acquire_cases_invite_agent** — Invite agents or departments to a case chat in Acquire. Returns: userId, online, sent. Required: caseId. At least one of agentIds or department must be provided. - **list_all_acquire_messages** — List conversation messages in Acquire filtered by thread and contact. Returns: dateCreated, dateUpdated, id, channel, parentId, caseId, senderId, senderType, message, seen, meta, sender, type. Required: threadId, contactId. - **get_single_acquire_message_by_id** — Get a single message in Acquire by id. Returns: id, caseId, channel, senderId, senderType, type, message, dateCreated, dateUpdated, seen, meta, sender. Required: id. - **create_a_acquire_message** — Send a chat message to an active conversation in Acquire. Returns the created message with id, caseId, channel, type, message, sender, dateCreated, and the associated case. Required: contactId, caseId, and a message object with type and message. Only active cases may receive messages via the API. - **acquire_messages_create_mail** — Send an email message in Acquire. Returns the created mail message with id, caseId, subject, htmlBody, dateCreated, and sender details. Required: data. The To address must be an inbox connected to Acquire. - **acquire_messages_create_sms** — Send an SMS message in Acquire. Returns the sent SMS with id, threadId, timelineId, contactId, Body, From, To, message, and msgType. A phone number must be connected to your Acquire account. Find threadId and timelineId via the messages list endpoint. - **update_a_acquire_message_by_id** — Update a message in an Acquire conversation. Returns the updated message object including id, channel, message, type, dateCreated, dateUpdated, seen, sender, case, caseId, and threadId. Required: id, message (object with type and message). - **delete_a_acquire_message_by_id** — Delete a message in Acquire by id. Returns: deleted. Required: id. This action cannot be undone. - **create_a_acquire_snooze** — Create a snooze in Acquire. Returns: success, message, data, fields, dateCreated, dateUpdated, id. Required: scheduleDate and objectType; at least one of caseId or contactId must be provided. - **delete_a_acquire_snooze_by_id** — Delete a specific snooze in Acquire by id. Returns: success, message. Required: id. Snoozes may only be deleted by the agent who created them; this action cannot be undone. - **list_all_acquire_notes** — List notes attached to a contact in Acquire. Returns: id, contactId, userId, type, title, description, dateCreated, users, lastMessage. Required: contact_id. - **get_single_acquire_note_by_id** — Get a single note by id in Acquire. Returns: id, contactId, userId, type, title, description, dateCreated, users, lastMessage. Required: id. - **create_a_acquire_note** — Create a note for a contact in Acquire. Returns the created note including id, contactId, userId, type, title, description, dateCreated, users, and lastMessage. Required: contactId, type. - **acquire_notes_add_message** — Add a message to an existing note in Acquire. Returns the created message object including its id, message text, type, dateCreated, and nested note and user objects. Required: type, contact_id, note_id. - **delete_a_acquire_note_by_id** — Delete a note in Acquire by id. Returns: success, message. Required: id. This action cannot be undone. - **acquire_notes_list_messages** — List messages for a specific note in Acquire. Returns each message with its id, noteId, type, message text, dateCreated, and the associated user object. Required: noteId. - **list_all_acquire_contacts** — List all contacts in Acquire from the platform's Contact List. Returns: id, dateCreated, dateUpdated, archive, clientType, clientName, clientVersion, clientOsName, clientOsVersion, clientDeviceType, clientDeviceVendor, clientDeviceModel, clientDetails, fields, company, tags, latestTimelineId, caseId, latestObjectType, title, description, channel, status, agentList, departmentList, lastViewObject,… - **acquire_contacts_search** — Search Acquire contacts by keyword. Returns: id, meta, object, type. Required: search. This endpoint is in beta and some features may not work as documented. - **get_single_acquire_contact_by_id** — Get a single Acquire contact by id. Returns: id, dateCreated, dateUpdated, archive, clientType, clientName, clientVersion, clientOsName, clientOsVersion, clientDeviceType, clientDeviceVendor, clientDeviceModel, clientDetails, companyId, fields, company, cases, tags, latestTimelineId, caseId, latestObjectType, title, description, channel, status, agentList, departmentList, lastViewObject,… - **create_a_acquire_contact** — Create a new contact in Acquire with attributes such as name, email, phone, and city. Custom attribute keys may be included in the fields object. Returns: id, dateCreated, dateUpdated, clientType, clientName, clientVersion, clientOsName, clientOsVersion, clientDeviceType, clientDeviceVendor, clientDeviceModel, clientDetails, archive, companyId, fields. - **acquire_contacts_block** — Block one or more contacts in Acquire by their contact IDs until a specified expiration date. Returns true on success. Required: data, type, blockTill. - **acquire_contacts_merge** — Merge two or more contacts in Acquire by combining secondary contacts (sourceIds) onto a primary contact identified by merge_id. Returns: id, message. Required: merge_id, sourceIds. Merges cannot be reverted. - **update_a_acquire_contact_by_id** — Update data for a single contact in Acquire. Returns the updated contact object including id, dateCreated, dateUpdated, clientType, fields, and archive. Required: id. - **delete_a_acquire_contact_by_id** — Delete a contact in Acquire by id. Returns: deleted. Required: id. This action cannot be undone. - **list_all_acquire_companies** — List companies in Acquire with optional filtering, field selection, and relation expansion. Returns: id, dateCreated, dateUpdated, fields, contacts, parent, companies. - **get_single_acquire_company_by_id** — Get a single Acquire company by id with optional field selection and relation expansion. Returns: id, dateCreated, dateUpdated, fields, contacts. Required: id. - **create_a_acquire_company** — Create a new company in Acquire. Returns: id, dateCreated, dateUpdated, fields. Required: fields (including description). The system auto-matches the company name to the website provided. - **update_a_acquire_company_by_id** — Update an existing Acquire company by id. Returns: id, dateCreated, dateUpdated, fields, contacts. Required: id, fields. The system auto-matches the company name to the website provided. - **delete_a_acquire_company_by_id** — Delete an Acquire company by id. Returns: deleted. Required: id. Deleting a company does not remove related contacts or cases; this action cannot be undone. - **acquire_calls_create_call_in_queue** — Create a call in the queue in Acquire. Returns: success, message. Required: CallId, To, From. - **acquire_calls_create_ringing** — Create a ringing call in Acquire. Returns: success, message. Required: email, Direction, CallId, To, From. Email is not required for incoming calls. - **acquire_calls_create_answered** — Create an answered call in Acquire. Returns: success, message. Required: Direction, From, To, CallId, email. - **acquire_calls_create_call_end** — Create an ended call in Acquire. Returns: success, message. Required: email, From, To, CallId, CallStatus, RecordingUrl, Duration, Direction. Email is optional for incoming calls. - **acquire_bot_groups_get_default** — Get the default Conversational Bot group in Acquire. Returns: id, title, description, isDefault, askFeedback, cascadeApplicable, createdBy, updatedBy, dateCreated, dateUpdated. - **list_all_acquire_bot_groups** — List Conversational Bot groups in Acquire. Returns: id, title, description, isDefault, askFeedback, cascadeApplicable, createdBy, updatedBy, dateCreated, dateUpdated. - **create_a_acquire_bot_group** — Create a new Conversational Bot group in Acquire. Returns: success, message, addedGroup. - **delete_a_acquire_bot_group_by_id** — Delete a Conversational Bot group in Acquire by id. Returns: success, message. Required: id. This action cannot be undone. - **acquire_bot_groups_copy** — Copy a Conversational Bot group in Acquire, duplicating its current questions and answers into a new group. Returns: success, message. Required: id. - **list_all_acquire_bot_qna** — List questions and answers for a group in Acquire. Returns: id, type, subtype, status, language, answerType, actionEnabled, wantFeedback, askedCount, allowRelatedQue, relatedQueIds, createdBy, updatedBy, dateCreated, dateUpdated, qnaMainQuestions, qnaMainAnswers. Required: type, groupId. Use type to filter by all, live, or suggested QnA. - **get_single_acquire_bot_qna_by_id** — Get a single Acquire QnA entry by id. Returns: id, type, success, message. Required: id. - **create_a_acquire_bot_qna** — Create a new QnA entry in Acquire. Returns: success, message, addedObject, fields, dateCreated, dateUpdated, id. Required: qnaGroupId, qnaMainQuestions, qnaMainAnswers, qnaMainActions. - **update_a_acquire_bot_qna_by_id** — Update a QnA in Acquire by id. Returns: success, message, updatedObject, delId. Required: id. - **delete_a_acquire_bot_qna_by_id** — Delete a QnA in Acquire by id. This action cannot be undone. Returns: success, message, delId. Required: id. - **acquire_bot_qna_publish** — Toggle the publish status of a QnA in Acquire — drafts become published and published questions become drafts. Returns: success, message, movedId. Required: move_id. - **acquire_bot_qna_bulk_action** — Perform a bulk action on multiple QnAs in Acquire, such as deleting a set of questions by their record IDs. Returns: success, message, lessEventsNotice. - **acquire_bot_qna_push_to_suggestions** — Push a question to Acquire Conversational Bot suggestions, creating it in draft status; if a similar question already exists within the specified group, the new question is merged into that QnA group. Returns: message. - **acquire_bot_qna_import** — Import QnA pairs into Acquire by specifying a group, source language, and an array of question/answer pairs. Returns: success, message. - **list_all_acquire_sequence_bots** — List sequence bots in Acquire. Returns each sequence with id, title, description, status, greeting, askFeedback, identifier, identifierCount, isImported, isCloned, clonedCount, createdBy, updatedBy, dateCreated, dateUpdated, and a nested bots configuration object. - **get_single_acquire_sequence_bot_by_id** — Get a single sequence bot by id in Acquire. Returns: lead, id, title, status, greeting, askFeedback, identifier, identifierCount, isImported, isCloned, clonedCount, createdBy, updatedBy, dateCreated, dateUpdated. Required: id. - **create_a_acquire_sequence_bot** — Create a new sequence bot in Acquire. Returns the created sequence under the lead key including id, title, description, status, greeting, askFeedback, identifier, identifierCount, isImported, isCloned, clonedCount, createdBy, updatedBy, dateCreated, and dateUpdated. Required: greeting, status, title. - **update_a_acquire_sequence_bot_by_id** — Update a sequence bot by id in Acquire. Returns the updated sequence including id, title, description, status, greeting, askFeedback, identifier, identifierCount, isImported, isCloned, clonedCount, createdBy, updatedBy, dateCreated, and dateUpdated. Required: id. - **delete_a_acquire_sequence_bot_by_id** — Delete a sequence bot by id in Acquire. This action cannot be undone. Returns: success, message. Required: id. - **acquire_sequence_bots_bulk_action** — Perform a bulk action on Acquire sequence bots. Supply sequence IDs in recordIds and the desired action in actionType. Returns: success, message, lessEventsNotice. Required: recordIds, actionType. The only documented actionType is "delete". - **acquire_sequence_bots_copy** — Create a copy of an existing Acquire sequence bot by id. Returns the copied sequence object including its id, title, description, status, identifier, and dateCreated. Required: clone_id. - **get_single_acquire_sequence_branch_by_id** — Get a single Acquire sequence branch by id. Returns the branch object including its id, title, visibleOrder, position, isParent, and leadEdges. Required: id. - **create_a_acquire_sequence_branch** — Create a new Acquire sequence branch. Returns: message. Required: id (sequence ID), title, and position. - **update_a_acquire_sequence_branch_by_id** — Update an Acquire sequence branch by id. Returns: success, message. Required: id, title, and data. - **delete_a_acquire_sequence_branch_by_id** — Delete an Acquire sequence branch by id. This action cannot be undone. Returns: success, message. Required: id. - **acquire_sequence_branches_set_parent** — Set a child Acquire sequence branch as a parent branch. Returns: success, message. Required: parent_branch_id and leadId. - **list_all_acquire_interaction_cards** — List all custom interaction cards in Acquire, optionally filtered by contact. Returns: id, title, contactId, userId, view, meta, dateCreated. - **get_single_acquire_interaction_card_by_id** — Get a single interaction card in Acquire by id. Returns: id, title, contactId, userId, view, meta, dateCreated, success, data, message. Required: id. - **create_a_acquire_interaction_card** — Create a new interaction card in Acquire. Returns: success, data, message. Required: contact_id, view. - **update_a_acquire_interaction_card_by_id** — Update an interaction card in Acquire by id. Returns: success, data, message. Required: id, view. - **delete_a_acquire_interaction_card_by_id** — Delete a custom interaction card in Acquire by id. Warning: this action cannot be undone. Returns: success, message. Required: id. - **create_a_acquire_general_card** — Create a general custom card in Acquire. Returns: success, data, message. Required: type, config, displayScope, area. These endpoints are in beta testing. - **delete_a_acquire_general_card_by_id** — Delete a general custom card in Acquire by id. Returns: success, message. Required: id. This action cannot be undone. These endpoints are in beta testing. - **acquire_analytics_custom_reporting_delete_custom_chart** — Delete a custom chart in Acquire by its report key. Returns the deleted chart's success status and full chart data including title, chartKey, chartType, id, and totalCount. Required: report_key. This action cannot be undone. - **acquire_analytics_custom_reporting_generate_chart** — Create a custom chart in Acquire with a title, chart type, and configuration. Returns: success, data, url. Required: config, chartType, title. - **acquire_analytics_custom_reporting_edit_custom_report** — Edit a custom report in Acquire by updating its name or description. Returns: success, url. Required: reportKey. - **acquire_analytics_custom_reporting_generate_report** — Create a custom report in Acquire with a name, description, and selected object type. Returns: success, url. Required: objectKey, reportName. - **acquire_analytics_custom_reporting_delete_custom_report** — Delete a custom report in Acquire by its report key. Returns: success, url. Required: report_key. This action cannot be undone. - **acquire_analytics_custom_reporting_get_custom_report** — Get custom report details and associated chart data from Acquire by report key. Returns: success, url. Required: report_key. - **acquire_analytics_custom_reporting_get_all_custom_reports** — List all custom reports in Acquire with name, description, and report key. Returns: success, customReport, url. - **acquire_analytics_custom_reporting_get_data_points** — Retrieve all available data points for Acquire analytics objects. Returns: objects, success, url. - **acquire_analytics_custom_reporting_get_custom_chart** — Retrieve a custom chart's data with pagination in Acquire. Returns: success, data, url. Required: chart_id. - **acquire_analytics_custom_reporting_schedule_chart** — Schedule a custom chart for periodic email delivery in Acquire. Returns: success, data, message, url. Required: chartId, emails, schedulePeriod. - **acquire_analytics_custom_reporting_delete_scheduled_chart** — Remove an already scheduled chart email from Acquire custom reporting. Returns an empty 204 response on success. Required: scheduleMailId. - **acquire_analytics_general_cases_overview** — Get Acquire cases overview analytics for a date range, including pending-to-active, active-to-closed, and reopened counts plus average transition times. Returns the casesOverview object with graphRow (labels, total, pendingToActive, activeToClose, reopened, avgPendingToActiveTime, avgActiveToCloseTime) and summary with current and previous period values. - **acquire_analytics_general_cases_by_channel** — Get Acquire cases by channel analytics showing total, chats, mail, voip, private form, and social media case counts over a date range. Returns the casesByChannel object with graphRow (labels, totalCases, totalChats, totalMails, totalVoip, totalPrivateForms, socialAppsCases) and summary with current and previous period values. - **acquire_analytics_general_busiest_periods_cases** — Get Acquire busiest periods case analytics showing case counts by time of day across a specified date range. Returns the busiestPeriodsCases object with graphRow containing a data array of time-slot labels and per-two-hour case counts. - **acquire_analytics_chat_chat_overview** — Get chat overview analytics from Acquire with hourly time-series and period-over-period summary metrics. Returns: chatOverview. - **acquire_analytics_chat_chat_handle_time** — Get chat handle time analytics from Acquire showing distribution of chats across handling-time buckets. Returns: chatHandleTime. - **acquire_analytics_chat_busiest_periods_chats** — Get busiest inbound chat period analytics from Acquire showing chat volume by hour across each day. Returns: busiestPeriodsChats. - **acquire_analytics_chat_conversations_tagged** — Retrieve the number of conversations your team tagged vs. the total number of conversations in Acquire. Returns: conversationsTagged. - **acquire_analytics_chat_tag_reporting** — Retrieve a list of the most frequently used chat tags in Acquire. Returns the tagReporting object containing a graphRow with each tag's title, chats count, percentage, and color. - **acquire_analytics_chat_most_common_tags** — Retrieve a list of the most common tags used in Acquire chat conversations within a date range. Returns: data, success, output. - **acquire_analytics_chat_visitors_by_location** — Retrieve counts of visitor interactions by country in Acquire. Returns: data, success, output. - **acquire_analytics_chat_most_active_visit_times** — Retrieve data for the most active visit times in Acquire chat analytics. Returns: data, success, output. - **acquire_analytics_chat_pages_with_most_chats** — Retrieve data for the pages with the most chats in Acquire. Returns: data, success, output. - **acquire_analytics_chat_visitor_reference** — Retrieve data for the pages visitors were on before visiting your Acquire site (reference pages). Returns: data, success, output. - **acquire_analytics_chat_video_analytics** — Get video session analytics data in Acquire. Returns the videoAnalytics object with graphRow (labels, totalSession, averageSessionTime, responseTime arrays) and summary metrics comparing current and previous periods. - **acquire_analytics_chat_browser_overview** — Get visitor browser distribution analytics in Acquire. Returns the browserOverview object with graphRow containing labels and visitorCount arrays, plus success and output fields. - **acquire_analytics_chat_os_overview** — Get visitor operating system distribution analytics in Acquire. Returns the osOverview object with graphRow containing labels and data arrays, plus success and output fields. - **acquire_analytics_chat_device_overview** — Get visitor device type distribution analytics in Acquire. Returns the deviceOverview object with graphRow containing labels and data arrays, plus success and output fields. - **list_all_acquire_kb_groups** — List all knowledge base article groups in Acquire. Returns: id, name, slugKey, status, isDefault, customDomain, baseGroupsLang, isSetup, createdBy, updatedBy, dateCreated, dateUpdated. - **create_a_acquire_kb_group** — Create a new article group in the Acquire knowledge base. Returns: success, message, data. Required: name. - **update_a_acquire_kb_group_by_id** — Update a knowledge base group in Acquire by id. Returns: success, message, data. Required: id. - **get_single_acquire_kb_group_by_id** — Get a single knowledge base group in Acquire by id. Returns: id, name, slugKey, status, isDefault, customDomain, isSetup, baseGroupsLang, createdBy, updatedBy, dateCreated, dateUpdated, title, askFeedback, cascadeApplicable. Required: id. - **delete_a_acquire_kb_group_by_id** — Delete a knowledge base group in Acquire by id. Returns: success, message, data. Required: id. This action cannot be undone. - **list_all_acquire_kb_articles** — List all Knowledge Base articles in Acquire. Returns each article with id, title, articleSlug, description, content, jsonContent, access, status, dateCreated, dateUpdated, seo, and tags. Filter by groupId, categoryId, author, access, or status. - **create_a_acquire_kb_article** — Create a new Knowledge Base article in Acquire. Returns: success, message. Required: title, slug, groupId. - **update_a_acquire_kb_article_by_id** — Update an existing Knowledge Base article in Acquire. Returns: success, message. Required: id, groupId. - **delete_a_acquire_kb_article_by_id** — Delete a Knowledge Base article in Acquire. Returns: success, message, data. Required: id, groupId. This action cannot be undone. - **get_single_acquire_kb_article_by_id** — Get a single Knowledge Base article in Acquire by id. Returns: success, articles, message, data. Required: id. - **create_a_acquire_kb_category** — Create a new Knowledge Base category in Acquire. Returns: success, message. Required: name, groupId. - **update_a_acquire_kb_category_by_id** — Update an existing Knowledge Base category in Acquire by id. Returns: success, message. Required: id. - **delete_a_acquire_kb_category_by_id** — Delete a Knowledge Base category in Acquire by id. Returns: success, message, data. Required: id. This action cannot be undone. - **list_all_acquire_kb_categories** — List all Knowledge Base categories in Acquire. Returns each category's id, name, slug, description, status, dateCreated, dateUpdated, articleCount, parentCategory, visibleOrder, categoryIcon, createdBy, updatedBy, internal, publish, and archive. - **list_all_acquire_users** — List all available Acquire users. Returns: id, firstName, lastName, name, email, type, status, phone, photo, lastLoginId, parentId, ownerId, inviteToken, language, clientId, clientAppId, clientAuthorizer, clientPermissions, stateId, countryId, dateCreated, meta, logo, organization, sso, departments, roles. - **get_single_acquire_user_by_id** — Get a single Acquire user by id. Returns: id, firstName, lastName, name, email, type, status, phone, photo, lastLoginId, parentId, ownerId, inviteToken, language, clientId, clientAppId, clientAuthorizer, clientPermissions, stateId, countryId, dateCreated, meta, logo, organization, sso. Required: id. - **create_a_acquire_user** — Create a new Acquire user. Returns: user, success, message, deleted. - **update_a_acquire_user_by_id** — Update an Acquire user's information by id. Returns an array containing the updated user object with id, name, email, type, status, phone, dateCreated, roles, and departments. Required: id. - **acquire_users_bulk_delete** — Delete an Acquire user by userId. Returns: deleted. Required: userId. This action cannot be undone. - **list_all_acquire_roles** — List Acquire account roles. Returns: id, roleName, permissions, permissionType, meta, users. Optional filters via select, relations, where, and order query parameters. - **get_single_acquire_role_by_id** — Get a single Acquire account role by id. Returns: id, roleName, permissions, permissionType, meta, users. Required: id. - **create_a_acquire_role** — Create a new Acquire account role. Returns: id, roleName, permissions, permissionType, meta. Required: roleName, permissions. - **update_a_acquire_role_by_id** — Update an existing Acquire account role by id. Returns: id, roleName, permissions, permissionType, meta, users. Required: id. - **acquire_roles_bulk_delete** — Delete an Acquire account role. Returns: deleted. Required: id. Warning: This action cannot be undone. - **list_all_acquire_departments** — List all departments and users who belong to those departments in Acquire. Returns: id, name, status, users. Supports filtering via where, ordering via order, field selection via select, and relation loading via relations. - **get_single_acquire_department_by_id** — Get a single department by id in Acquire. Returns: id, name, status, users. Required: id. Use the relations query parameter to include related entities such as users. - **create_a_acquire_department** — Create one or more new departments in Acquire by providing a department_list array. Returns an array of created department objects including id, name, and status. Required: department_list. Each department name must be unique; set status to "active" to publish or "disabled" for draft. - **update_a_acquire_department_by_id** — Update a department's name or status in Acquire. Returns the updated department object including id, name, status, and users. Required: id. Set status to "active" to publish or "disabled" for draft. - **delete_a_acquire_department_by_id** — Delete a department by id in Acquire. Returns an empty 204 response on success. Required: id. - **acquire_analytics_cobrowse_overview** — Retrieve cobrowse analytics metrics in Acquire including sessions, durations, and visited pages. Returns the cobrowse object with graphRow time-series data (totalCobrowseSession, totalPageVisited, averageSessionTime) and summary metrics comparing current and previous periods. - **acquire_analytics_cobrowse_channel_wise** — Retrieve channel-wise cobrowse session analytics in Acquire, including average session time per channel. Returns the coBrowseChannelWise object with graphRow time-series data (totalSessions, averageSessionTime, totalCoBrowseTime) and summary metrics comparing current and previous periods. - **acquire_analytics_cobrowse_page_source** — Retrieve a list and count of URLs visited during cobrowse sessions in Acquire. Returns the coBrowsePageSource object with graphRow data containing pageUrl and pageVisited counts for each visited page. - **acquire_analytics_email_overview** — Get an email analytics overview in Acquire with totals for emails sent, received, and average response time. Returns the allEmailOverview object including graph data for totalEmails, totalEmailsSent, totalEmailsReceived, and averageResponseTime, plus summary metrics with current and previous period comparisons. - **acquire_analytics_email_activity** — Get email activity analytics in Acquire showing the most active times for emails read, unread, delivered, replied to, and bounced. Returns the emailActivity object including hourly graph data for totalMailRead, totalMailUnread, totalMailDelivered, totalMailReplied, and totalMailBounced, plus summary metrics with current and previous period comparisons. - **acquire_analytics_voip_calls_overview** — Get Acquire VoIP call metrics including number of calls and average duration per time period. Returns the callsOverview object containing graphRow with labels, outgoingCalls, incomingCalls, missedCalls, and averageCallTime arrays, plus a summary with current and previous period totals, success, and output format. - **acquire_analytics_voip_sms_metrics** — Get Acquire SMS metrics showing how many messages your team receives and responds to along with average response time. Returns the smsMetrics object containing graphRow with labels, incomingSms, outgoingSms, failedSms, and averageResponseTime arrays, plus a summary with current and previous period totals, success, and output format. - **acquire_analytics_voip_call_analysis** — Get Acquire IVR and hold time analytics data. Returns the callAnalysis object containing graphRow with labels, peopleAddedInCall, peopleLeftIVR, peopleLeftFromHold, averageIVRTime, and averageHoldTime arrays, plus a summary with current and previous period totals, success, and output format. - **list_all_acquire_analytics_agent** — List Acquire agent performance data including name, ID, department, role, rating, online status, and channel access. Returns: id, name, email, image, department, role, rating, isOnline, stateChat, stateMail, stateVoip. - **acquire_analytics_agent_graph_data** — Get Acquire agent performance graph data including ratings, response times, and total conversations across all channels. Returns the agentStatistics object with data (graphRow and summary), success, and output. Required: agent_id. - **acquire_analytics_agent_leaderboard** — List Acquire agent leaderboard rankings by rating and cases solved. Returns: id, email, departments, role, solvedCases, totalTimeSpent, avgTimeSpentPerCase, averageResponseTime, averageRatingFeedback, agent. - **acquire_analytics_bot_sequence_bot_overview** — Get an overview of Sequence Bot conversation analytics in Acquire, including counts for initiated, completed, live hand offs, and abandoned conversations. Returns the sequenceBotOverview object including graphRow with initiated, completed, liveHandOffs, and abandoned time-series arrays, and summary with current and previous period comparisons. - **acquire_analytics_bot_leads_generated** — Get a list of Sequence Bot leads generated in Acquire with per-lead conversation counts. Returns the leadsGenerated object including graphRow data with lead_name, initiated, completed, transferred, and incompleted counts per lead, plus success and output status. - **acquire_analytics_bot_path_analysis** — Get branch path analysis for a specific Sequence Bot lead in Acquire, showing how visitors navigate between bot branches. Returns the botPathAnalysis object including graphRow with from_branch, to_branch, count, from_visible_order, and to_visible_order per transition. Required: leadId. - **acquire_analytics_bot_lead_details** — Get a list of Sequence Bot leads and their branch details including branch IDs in Acquire. Returns the botLeadDetails object including leads with id, title, and nested details (branch list with next_branch, id, and title), plus success status. - **acquire_analytics_bot_conversational_bot_overview** — Get an overview of Conversational Bot analytics in Acquire, showing contacts and conversations handled by your bot. Returns the conversationalBotOverview object including graphRow with customersEngaged, interactionsWithBot, resolvedIssues, and unansweredQuestions time-series arrays, and summary with current and previous period counts. - **acquire_analytics_bot_questions_report** — Get a Conversational Bot questions report from Acquire showing how many questions were added, used, and suggested over a date range. Returns the questionsReport object including graphRow time-series data (labels, totalQuestionsAdded, totalQuestionsInUse, totalSuggestedQuestions, totalQuestionGroups) and summary with current/previous period counts, plus success and output status. - **acquire_analytics_kb_overview** — Get a Knowledge Base analytics overview in Acquire covering content creation, search volume, and article feedback. Returns: overview, success, url. - **acquire_analytics_kb_searches** — Get Knowledge Base search analytics in Acquire showing total, successful, and unsuccessful search trends. Returns: searches. - **acquire_analytics_kb_most_popular_searches** — Get the most frequently searched terms in your Acquire Knowledge Base. Returns: mostPopularSearches, firstName, lastName, id, status, name, email, dateCreated, meta, organization, sso. - **acquire_analytics_kb_all_questions_reporting** — Get article-level view counts and reaction data for your Acquire Knowledge Base. Returns: allQuestionsReporting, firstName, lastName, id, status, name, email, dateCreated, meta, organization, sso. ## How it works 1. **Link your customer's Acquire account.** Use Truto's frontend SDK; we handle every OAuth and API key flow so you don't need to create the OAuth app. 2. **Authentication is automatic.** Truto refreshes tokens, stores credentials securely, and injects them into every API request. 3. **Call Truto's API to reach Acquire.** The Proxy API is a 1-to-1 mapping of the Acquire API. 4. **Get a unified response format.** Every response uses a single shape, with cursor-based pagination and data in the `result` field. ## Use cases - **Enrich Acquire chats with customer context from your SaaS** — If you sell a CRM, billing, or product analytics tool, your users want their Acquire agents to see live account data during conversations. Truto lets you push contextual data into Acquire contacts, notes, and interaction cards so agents never have to leave the chat. - **Train Acquire's AI bots with your product knowledge** — SaaS companies offering AI knowledge management, documentation, or content generation can automatically sync articles and Q&A pairs into Acquire's KB and Conversational Bot. This turns your customers' support content into a self-serving deflection layer inside Acquire. - **Trigger omnichannel outreach from external events** — If your platform handles logistics, monitoring, or transactional workflows, you can use Acquire as the messaging backbone to send SMS and email updates tied to open cases. This gives your users a single conversation timeline in Acquire regardless of where the event originated. - **Feed Acquire CX metrics into BI and revenue tools** — Analytics, RevOps, and CX intelligence platforms can ingest Acquire's granular data on chats, calls, co-browse sessions, bots, and agent performance. Your customers get support ROI reporting alongside the rest of their operational metrics. - **Sync leads captured by Acquire bots into pipeline systems** — Sales enablement and CRM tools can pull leads generated by Acquire's Sequence Bots and push enrichment or ownership data back as notes on the contact. This closes the loop between conversational lead capture and downstream pipeline management. ## What you can build - **Two-way contact and company sync** — Keep Acquire contacts and companies aligned with your app's user records using list, search, create, update, and merge operations. - **Embedded interaction cards in the agent workspace** — Ship custom UI widgets — order status, subscription controls, account health — directly into Acquire chats via the interaction cards API. - **Automated KB and Bot Q&A publishing** — Push articles, categories, and Q&A entries into Acquire's knowledge base and conversational bot, with bulk import and publish actions built in. - **Case lifecycle automation** — Create cases, invite agents, add notes, snooze, and close conversations programmatically to reflect state changes happening in your product. - **Outbound SMS and email on active cases** — Send SMS and email messages tied to an Acquire case so external event triggers appear as native messages in the customer timeline. - **CX analytics pipeline** — Extract chat, email, VoIP, co-browse, bot, KB, and agent leaderboard analytics into your reporting or data warehouse layer. ## FAQs ### How does authentication work for the Acquire integration? Truto handles the Acquire auth flow for your end users so you don't manage tokens, refreshes, or credential storage. Your users connect their Acquire workspace once through Truto's link flow, and you call a single set of Truto endpoints against their linked account. ### Which Acquire objects can I read and write through Truto? The integration exposes cases, messages (including SMS and mail), notes, snoozes, contacts, companies, users, roles, departments, calls, bot groups, bot Q&A, sequence bots and branches, interaction and general cards, KB groups/articles/categories, and a broad set of analytics endpoints covering chat, email, VoIP, co-browse, bots, KB, and agents. ### Can I embed custom UI inside Acquire chats? Yes. Truto exposes Acquire's interaction card and general card endpoints, so you can create, update, and delete embedded UI components that appear in the agent workspace or visitor chat. ### Does the integration support programmatic bot training? Yes. You can manage bot groups, create and update Q&A entries, publish them, push to suggestions, run bulk actions, and use the import endpoint to load large sets of training data into Acquire's conversational bot. ### How fresh is the analytics data I can pull? Analytics endpoints are called on-demand against Acquire's live API, so data reflects whatever Acquire itself exposes at query time. There is no intermediate caching layer that delays freshness. ### How are pagination, rate limits, and API quirks handled? Truto normalizes pagination and retries across Acquire's endpoints and manages rate limit backoff transparently, so you work with a consistent request/response shape instead of writing Acquire-specific handling. ## Related reading - [Connect Acquire to Claude: Sync KB Articles, Support Cases, and Analytics](https://truto.one/blog/connect-acquire-to-claude-sync-kb-articles-support-cases-and-analytics/) — Learn how to connect Acquire to Claude using a managed MCP server. Execute support workflows, sync knowledge base articles, and automate chat analytics directly from Claude. - [Connect Acquire to ChatGPT: Manage Cases, Contacts, and Support Bots](https://truto.one/blog/connect-acquire-to-chatgpt-manage-cases-contacts-and-support-bots/) — Learn how to connect Acquire to ChatGPT using a managed MCP server. Automate support cases, engage contacts, and audit chatbots with zero custom code. - [Connect Acquire to AI Agents: Automate Support, SMS, and Bot Workflows](https://truto.one/blog/connect-acquire-to-ai-agents-automate-support-sms-and-bot-workflows/) — Learn how to connect Acquire to AI agents using Truto's /tools endpoint. Automate omnichannel support, SMS dispatch, and bot workflows with working code.