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GET /unified/ticketing/comments/{id}
The ID of the resource.
23423523
Refer Specifying query parameters in Truto APIs
The ID of the integrated account to use for the request.
62f44730-dd91-461e-bd6a-aedd9e0ad79d
The format of the response.
unified
raw
normalized
Defaults to unified.
Excludes the remote_data attribute from the response.
remote_data
Array of fields to exclude from the response.
truto_exclude_fields[]=id&truto_exclude_fields[]=name
Query parameters to pass to the underlying API without any transformations. Refer this guide to see how to structure the query parameters.
remote_query[foo]=bar
The conversation to retrieve the comments for.
The unique identifier for a ticket
The unique identifier for a workspace
The unique identifier for a collection
Whether the comment is internal. True for internal notes left by users.
The ticket to which the comment belongs
The unique identifier for a collection.
The unique identifier for a comment
The id of the user or contact who created the comment
The name of the user or contact who created the comment
Type of the author
user
contact
system
The id of the user or contact who is receiving the comment
The id of the user or contact who receiving the comment
The name of the user or contact who receiving the comment
Type of the receiver
The body of the comment
The body of the comment in HTML format
The attachments of the comment
The unique identifier for the attachment
The attachment's name.
The URL to download the attachment
The content type of the attachment
The user who uploaded the attachment
The type of the user who uploaded the attachment
The time when the attachment was created
Whether the comment is private or not
The medium through which the comment was sent.
The unique identifier for the channel
The name of the channel
The type of the channel
The date and time when the comment was created
The date and time when the comment was updated
The unique identifier for the specific version of the resource.
Raw data returned from the remote API call.
Get Comments ​
Endpoint ​
Integrations supported
Path parameters ​
The ID of the resource.
23423523
Query parameters ​
Refer Specifying query parameters in Truto APIs
The ID of the integrated account to use for the request.
62f44730-dd91-461e-bd6a-aedd9e0ad79d
The format of the response.
unified
will return the response with unified mappings applied.raw
will return the raw response from the remote API.normalized
will apply the unified mappings and return the data in a normalized format.Defaults to
unified
.unified
raw
normalized
unified
Excludes the
remote_data
attribute from the response.Array of fields to exclude from the response.
truto_exclude_fields[]=id&truto_exclude_fields[]=name
Query parameters to pass to the underlying API without any transformations. Refer this guide to see how to structure the query parameters.
remote_query[foo]=bar
The conversation to retrieve the comments for.
Required in
The unique identifier for a ticket
Required in
The unique identifier for a workspace
Required in
The unique identifier for a collection
Required in
Whether the comment is internal. True for internal notes left by users.
Supported in
The ticket to which the comment belongs
Integration specific notes
Required in
Supported in
The unique identifier for a ticket
The unique identifier for a workspace
Required in
Integration specific notes
Required in
Supported in
The unique identifier for a collection.
Response Body ​
The unique identifier for a comment
Supported in
The id of the user or contact who created the comment
Supported in
The id of the user or contact who created the comment
The name of the user or contact who created the comment
Type of the author
user
contact
system
The id of the user or contact who is receiving the comment
The id of the user or contact who receiving the comment
The name of the user or contact who receiving the comment
Type of the receiver
user
contact
system
The body of the comment
Supported in
The body of the comment in HTML format
Supported in
The ticket to which the comment belongs
Supported in
The unique identifier for a ticket
The attachments of the comment
Supported in
The unique identifier for the attachment
The attachment's name.
The URL to download the attachment
The content type of the attachment
The user who uploaded the attachment
The user who uploaded the attachment
The user who uploaded the attachment
The type of the user who uploaded the attachment
The time when the attachment was created
Whether the comment is internal. True for internal notes left by users.
Supported in
Whether the comment is private or not
Supported in
The medium through which the comment was sent.
The unique identifier for the channel
The name of the channel
The type of the channel
The date and time when the comment was created
Supported in
The date and time when the comment was updated
Supported in
The unique identifier for the specific version of the resource.
Raw data returned from the remote API call.